Returns Policy

None Returnable Goods

Any defected item you receive from our company you will have to Report to us immediately after receipt for an even exchange only.

Any Large Quantity orders, or any special orders, Cannot be returned

All other items Within 20 days of receipt of your order, you may return:

Any item in its original condition. All paper work has to accompany your return and the box must be in brand-new condition. Any return that does not meet these conditions will simply be returned to buyer. Items returned after 20 days are subject to a 15%+ restocking fee.

Simply indicate the reason for your return, include the packing slip, and wrap the package securely. Ship it to the address given by us. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. and all returns must be prepaid postage, If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the address given by us.

Shipping charges: We have our shipping system integrated with the current UPS charges depending on weight and location, which covers just about the charges of the shipping, Any order that is cancelled after the order has shipped from our warehouse, or orders returned to us we cannot refund the shipping charges,

Authorization Number:You must e-mail us at returns@aaoutdoors.net for a return authorization number and for the address to be shipped.
Important: No items will be accepted without an authorization number clearly visible on the outside of the box.

Note: All Tents & Screen Houses have a Manufacturer Warrantee Up to 10 Years, And all other item are backed by there Manufacturer's for quality, So if you have any problem with your item after the 30 Days you might try the manufacturer, Our customer service will not be there to help you.
Please note that we can process returns and refunds only for items purchased from the AA Outdoors network. (WenzelStore.com)